At Trecore, we are committed to delivering high-quality software development and digital services. This Refund & Return Policy outlines the terms under which refunds or service adjustments may be considered.

Nature of Services

Trecore provides custom software development, web development, mobile application development, UI/UX design, cloud & DevOps services, and product development.
All services are intangible, customized, and delivered digitally, and therefore are subject to specific refund conditions as outlined below.

Refund Policy

1. Project-Based Services

• Payments made for project-based services are non-refundable once the project has started.

• A project is considered started once requirements are finalized, resources are allocated, or development work has begun.

2. Advance Payments

• Any advance or upfront payment is non-refundable as it covers project planning, research, and resource allocation.

3. Milestone-Based Payments

• Refunds will not be provided for completed or approved milestones.

• If a project is terminated by the client mid-way, payment for completed work remains payable.

Service Cancellation

• Clients may request cancellation of services by providing written notice via email.

• Upon cancellation, Trecore will deliver all completed work up to the cancellation date.

• No refunds will be issued for work already completed or in progress.

Exceptions

Refunds may be considered only in exceptional cases, such as:

• Duplicate payment made by the client

• Billing errors caused by Trecore

Any approved refund will be processed after internal verification and may take 7–14 business days to reflect, depending on the payment method.

Revisions & Support

Instead of refunds, Trecore prioritizes:

• Reasonable revisions as per agreed project scope

• Bug fixes and technical support for delivered work

• Issue resolution to ensure client satisfaction

Third-Party Services

Trecore is not responsible for refunds related to:

• Third-party tools, licenses, hosting, domains, APIs, or services purchased on behalf of the client

• Payments made directly to third-party providers

These are governed by the respective third-party refund policies.

Changes to This Policy

Trecore reserves the right to modify this Refund & Return Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this policy, please contact us:

Email: trecore@mail.com
Phone:  +91 9700219219